Cancellation guidelines

There are rules to everything. We generally assume that things turn out well all by themselves. If this shouldn't be the case - and only then - we will check our guidelines and try to make them help us find the best solution for everyone involved.

So in order for you to see for yourself, keep reading or simply click on the link below:

Download: Cancellation Guidelines

1 Reservation

  • 1.1
    Our general terms and conditions and cancellation guidelines make up an integrated part of the accommodation contract.
  • 1.2
    All bookings are considered confirmed when we are in possession of a reservation confirmation or have received a deposit.
  • 1.3
    Upon reservation, a deposit is charged. Reservation guarantee with credit card deposit can only be given exceptionally or on short-term reservations.
  • 1.4
    The hotel reserves to charge the total reservation value in advance.
  • 1.5
    Reserved rooms are available on arrival days from 3 pm. On departure rooms will be at the guests' disposal until 11 am. After consulting the receptionist and depending on booking status, a daytime-only room can be booked. We will then charge 30% of the corrensponding daily price. Daytime rooms are to be vacated by 5 pm.

2 Prices

  • 2.1
    Our prices apply - if not stated otherwise - to one room (double room for two persons) and include breakfast buffet. In cases of miscommunication or mistakes the price list is applicable.
  • 2.2
    The guest is not granted the right for provision of certain rooms. If arranged services are not available on short notice, the hotel is obliged to provide appropriate compensation in the hotel or elsewhere.
  • 2.3
    A refund of unattended services is not possible.

3 Withdrawal, cancellation

  • 3.1
    Cancellations or reservation changes can only be accepted in written form. All changes are only valid after they have been confirmed by us.
  • 3.2
    Cancellations or negative reservation changes are possible free of charge 28 days before arrival (Christmas/New Year and high season 42 days prior to arrival) at the latest. If we receive your cancellation or change request later, we will try to replace the cancelled services (rooms, unattended meals or facilities). If we do not succeed or only in part, we will have to charge resulting losses. To avoid conflicts on both sides we recommend to have a travel cancellation insurance.
  • 3.3
    Cancellation charges can be cleared with deposits that have already been paid.

4 Terms of payment

  • 4.1
    All invoices are due by departure at the latest. Charging methods are to be arranged beforehand. 

5 Jurisdiction

  • 5.1
    For all disagreements regarding the acommodation contract and its fulfillment, only jurisdiction of Arosa is accepted (if legally possible).

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